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Andrew Tan |
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Self Improvement/Self Improvement |
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2007-08-04 |
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I think I was around 18 years old when I heard a sermon about words having power. When I watched "The Secret" again just recently, this thought of "Words Have Power" kept repeating in my head and I started observing people again.... as usual. This time I really wanted to listen to the words that people choose and observe what kind of emotions they are feeling... of course, me being the analytical person that I am, I then try to deduce what kind of mind-frame that person is living in, manifesting what kind of life. The question that I ask myself through these observations are then... How powerful are words, in relation to manifested reality? What does it take for people to be aware this cause-effect and choose to change something as simple as their words... or is it really that simple? There is an example that I would like to share today: A man who is talking to a friend over coffee. His friend asked: "How has our day been?" and the answer was terrible! It went along the lines of "That STUPID client of mine... DAMN troublesome. Cannot make a simple decision... so KIASEE (aka cowardly)! Waste my time. No Balls! ..... He went on and on and I was feeling so irritated by the negative vibes, I changed table..... but here's the observation. In a short span of 15 mins, 3 other phone calls came in for this man and all of them were "bad". One was about a deal that just got stolen by another agent, one was from an unhappy client asking for a refund and another one sounded like it was his wife on the other line and he was trying to shove her away by giving justifications that he was on a phone call. I saw this and I thought to myself: "I can't imagine the kind of self talk that is happening in his mind on a daily basis. He must be suffering a great deal." As for his friend, It seemed like he was being really nice to be a listening ear but I could see that he was feeling uneasy. I wonder what is his relationship with his wife like? If only this man could realise that his words are causing him anguish and possibly attracting more negativity and unhappiness in his life. I've got a friend who regularly uses the word "Sorry", almost in every conversation and talks a lot about how his boss treating him like a doormat. Is that word "Sorry" feeding the insecurity? Another friend keeps using the word "Stressed" and constantly falls sick. What's the connection there? I've got another friend who uses the word "Busy" all the time but doesn't seem to be able to get her job done on time. Always asking for extension of deadline. On a positive light, I also got a friend who always says he's GREAT and he says it with gusto! He has probably one of the most loving couple relationships I've ever seen. So, do you think words have power? In my humble opinion, words HAVE power. They are like the constant seeds that are being sown daily, growing into the harvest that we'll have to reap one day. It affects every part of a person's life. Emotionally, Mentally, Spiritually and Physically. Words are the medium in which we send our thoughts out into the universe, attracting back the same vibrations that are sent. My encouragement to you is to constantly be aware of the words that you use, cos words come forth from your thoughts, interpretations and belief systems, which inevitably shape or reinforce who you are. It becomes a self expression of who you are, thereby shaping the "reality" that you live in. It is so simple and yet powerful. Watch your words my friend, choose them wisely, make it a habit. They could shape and nurture, they could also destroy. Choose healthy words. My wish for you is for you to have a happy, fulfilling life, with wonderful relationships. I've got a free report from the Hendricks Institute entitled "How to Change Your Life with a Single Word". It is in my free ebooks section on my site and you might want to get a copy. Please visit Oasis of Inspiration and enter your name and email on right sidebar and you'll be given a link to that page. Other goodies there too.
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Ingrid Cliff |
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Business/Business |
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2008-05-04 |
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It doesn't matter how well you visualise your future plans and feelings for your business - just visualising business success is not enough. You need to convert your thoughts into the form of words and visual images. Words have power - words spoken with clear intent and emotion carry more power than just random words on a page. Many businesses try and create their business plan or marketing material by just copying what someone else has done. They take the words, shuffle them around a bit and then label it with their company name. One of the most common areas I see this is in a company mission and vision. Unless a group of people have had deep and probably challenging conversations about their personal goals and their understanding of the direction and then converted this to words ... then the company mission tends to look the same as everyone else's. Try this out - go to the net and search for mission statements. Cut out the company name from the statement - in most cases they could be describing any company anywhere in the world. Here are two examples with the company names removed so you can see what I mean. Expand upon our reputation in xxxx and to see the centre recognised as a world leader in the area. XXXX is a market leading supplier of consumer and business XXXX solutions. We are a team committed to our customers' ongoing satisfaction through the empowerment and development of our staff. To be the preferred supplier we will be easy to deal with and provide quality, value for money, products and services. To ensure success for all stakeholders we will deliver profitability, growth, job fulfilment and have a positive impact on the community. Another common mistake I see is executives who say "of course everyone knows what we are about -we don't have to spell it out". Ask a random sample of 10 people in those companies what the business is truly about and you will get 10 different answers. Without common understanding these 10 people will all be pulling in 10 slightly different directions (and costing productivity as a result). The problem is that words without a depth of shared understanding fail to communicate a clear and compelling message to the audience. They fail to motivate and inspire staff and they don't inform customers about what makes that business truly unique. This dilutes their effectiveness. So how do you convert thoughts into words? The vehicles you use are things like business plans, corporate plans, marketing plans, website, brochures, business cards, flyers, magazines, articles, videos, letters, position descriptions and induction manuals. Each one of these conveys part of the purpose of the business and encourages action and buy in by the reader. Each one needs to be consistently reinforcing the message and your business essence - they are not stand alone documents. The "how" you do this is through discussion, drafting, more discussion and redrafting. That is why copywriting is much more than just words on a page. A truly great copywriter digs into the mind of the executives, the company and customers, facilitates discussion and then converts the thoughts into form. This form becomes the basis of more discussion and redrafts until the true essence is captured. If your copywriter doesn't dig, challenge, research and draft and redraft then you are probably not getting the best representation of your business and will lose sales and opportunities as a result. This also holds true for great graphic designers. Good design is not just great pictures on a page - they are the result of similar amounts of research, thought and challenge about your business. Images used should reflect your demographic both in terms of customers and staff - so people can identify themselves with your business. Good designers and writers are facilitators of your discussions - able to stand impartially on the outside to facilitate shared understanding of the essence of your business. Your words and images still need to be crafted with skill and there are many techniques and strategies to ensure your words and images are clear, compelling and trigger an action. Before you start putting pen to paper, read up on some core information about powerful writing or have a professional write or edit your language for maximum power and results. You then need to test the words and images to ensure they are achieving the results you intended. Track the response rates, gather feedback, and try different variations on phrases or designs until you get the ones that have maximum results with your staff and customers. Maximum results means that you have created something that resonates with the most amounts of people and is usually the one where your business essence is the most faithfully reflected. All of this should tell you that your company's words and pictures are not just words and pictures - but the end of a mini strategic planning and review process for your company and should be given the same amount of care and attention for best results. Once you have your words and images clearly identified - if you are open to it, you may choose to look at some forms of energy work such as Feng Shui or a space clearer to set your intent into your work space. I know this may sound far out, but Feng Shui is merely the essence of good design and flow for results. It is certainly worth trying if you want to get the best results for your business. Thoughts without being committed to paper are just dreams and are not likely to materialise. Put your dreams out there - have the discussions - write down the results - test the resonance and tweak if needed to get a closer match to who you are. If you do all of that, your business will be significantly more successful than a business that has just chosen a stock standard design and template words.
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William Frank Diedrich |
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Self Improvement/Self Improvement |
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2007-02-15 |
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Most of us underestimate the power of our words. We sometimes miss how our words set a tone. A few words can make someone's day, or shatter it. Words can inspire someone to buy, or to go away without buying. Our words can move someone to do their best work, or to work against us. Your spoken words serve either to build up or to tear down. They serve to empower and inspire, or to disempower and hurt. Words are either life affirming or destructive. For this reason we should choose our words carefully. "The word is the most powerful tool you have as a human...like a sword it has two edges, your word can create the most beautiful dream, or your word can destroy everything around you." (The Four Agreements, Don Miquel Ruiz) When you are talking to someone ask yourself this question: "Who am I being and what is the impact of my words on the people around me?" The power of your words lies in the intention behind them. Is it your intention to create a resolution or to be right? Do you intend to help the organization accomplish its mission or to satisfy the need to take someone down? We communicate best when we are clear about who we are and what we intend. This kind of clarity prevents us from saying words that are harmful to ourselves and others. It may prevent us from engaging in harmful gossip and complaining. Gossip is usually destructive. It is often a careless use of our words. We just aren't thinking about how we are affecting others. Sometimes gossip is mean spirited and intended to cause hurt. Whether gossip is careless or intentional, it causes pain. We may be hoping for a little humor or self justification, but the results of gossip are anger, suspicion, embarrassment, and fear. These creations of gossip negatively affect morale, service, and productivity. You cannot both care about someone and gossip about them. If you think back to the last time you either heard or offered gossip, it probably didn't make you feel good. Gossip disempowers us. Similar to gossip is chronic complaining. Complaining about people and situations makes us feel and look powerless. Managers who complain in front of their employees lose credibility as leaders. Chronic complaining leads us into a dead end street where there is nothing to be done. We become victims who are powerless to change anything. While venting frustrations to a trusted friend can be helpful in releasing negative feelings, complaining to everyone tends to reinforce negative feelings. Like gossip, chronic complaining disempowers us. Our power to do harm is exceeded only by our power to do good. A simple, sincere apology (given without expectation of return) can heal a relationship. An uplifting word at the right moment can change a life, launch a career, or convince someone to go beyond perceived limitations. By consciously looking for evidence of greatness in others, and by using our words to tell them, we help others to build confidence. When we sincerely speak well of others we uplift ourselves. There is great power in making the commitment to keeping our words as positive and life affirming as we are able. As an affirming presence our influence grows. We feel better about ourselves. Constant negative speech imprisons us and prevents us from finding joy and success. Developing the habit of speaking well of self and others frees us to enjoy life more. We become a blessing to ourselves and to others. Our spoken words originate from our thoughts. The best way to increase the positive power of our spoken words is to clean up our thinking. We must become willing to think well of ourselves. Constant self criticism needs to become unacceptable. We free ourselves to think and speak well of others by thinking well of ourselves. Consider practicing the following: • Affirm life in your thoughts and your words. (To affirm life is to build up, to nurture, to support, and to bless) • Refuse to gossip. Commit to saying only words that are uplifting or helpful to others. • Refuse to listen to gossip. Compassionately tell others it is beneath them to gossip. • Refuse to indulge in complaining about another person. • Refuse to dwell on self critical thoughts. Learn from mistakes and move on. • Intentionally look for positive qualities to think about yourself. Make a list often. • Intentionally look for positive qualities in others. Tell them. • Don't take the words of others personally. Their words are more about them than about you. Let go of your grudges and your hurts and wish others well. This practice will make you happier. • Do not allow negative emotion to control you. Accept it. Be willing to let it go. Stop feeding it with negative words. Choose words that will refocus you on who you are and what you really want. Gossip and complaining are distractions and a misuse of your energy. Decide what you really want and apply your energy to it. As you become more life affirming in your thoughts and words you will experience more joy and success, and your sense of well-being will affect others. More people will trust you and want to help you. Your life will change. Affirm life with your thoughts and words and you will find that your organization, your family, your community, and you will benefit greatly.
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Dr. Doug Fullington |
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Self Improvement/Self Improvement |
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2008-02-20 |
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The ancient Greek playwright Aeschylus wrote, " Words are the physicians of a diseased mind." I use spoken words every day to help my patients learn how to improve their health and their lives. Have you ever paid attention to how words impact you? What do the words you speak and hear mean to you? More importantly, how do the words you say to yourself affect you? Famous Quotes Words have the power to heal, the power to destroy, and the power to change the world. Consider the following famous words and how they changed history. "I have a dream..." "We hold these truths to be self evident: that all men are created equal." "Four score and seven years ago, our fathers brought forth on this continent, a new nation, conceived in liberty, and dedicated to the proposition that all men are created equal." "The only thing we have to fear is fear itself." "If you tell a big enough lie, and you tell it frequently enough, it will be believed." Self Talk for Success The most powerful words of all are the ones you say to yourself everyday. Specifically, I mean the self talk or conversation that you have with yourself throughout the day. Have you ever stopped to listen to how you talk to yourself? I have noticed that people say things to themselves that they would never say to someone else. Things like "I'm fat," or "I'm not smart enough to do that." It's rare for people to give themselves compliments-we are our own harshest critic. Words have tremendous impact on your health. Do you ever hear yourself say, "I don't have time to exercise," or "Just one more won't hurt"? Do you frequently say "I'm tired" or "I'm stressed"? Words like these create the emotion or feeling that you would have if the words were true. These emotions lead to the actions reflected by your feelings, which then reinforce the feelings. If you say you are tired, then you will begin to feel tired. Feeling tired leads to sluggish behavior which generates fatigue rather than vibrant energy. What you focus on grows. If you focus on feeling unhealthy then you will tend to have unhealthy behaviors that follow. Program Your Health with the Right Words The words you use are like computer code that becomes the software of your mind. You program your behavior with your words. If you don't like the results that you are getting in your life, you simply need to change the software by reprogramming your mind. It takes time to work out the bugs in a program, but the goal is consciously to decide what you want, use words and thoughts consistent with that desire, and then began acting on the thought. For example, if you want to be thin, you first need to change the words you use. Stop saying and stop thinking "I'm fat." Replace that thought with "I enjoy being a healthy weight" or "I am enjoying the process of becoming thin." Expand on this by changing the conversations in your head about food and exercise. Cultivate self talk that leads to healthier thinking. Think, "Healthy people eat vegetables instead of cake," and "Thin people exercise most days of the week, so I will go to the gym today." Squash all thoughts that are contrary to your goal and cultivate those that lead to healthy behaviors. Start thinking of yourself as a healthy person, start speaking healthy words and then take healthy actions. You may republish and distribute this article as long as you include the following: Dr. Doug Fullington is a board-certified Internal Medicine physician with a busy practice filled with wonderful patients. He is passionate about helping people learn how to Achieve Maximum Health. You can learn more about how Dr. Fullington can inspire you to maximize your health at www.drdougfullington.com.
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Jo Mark |
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Writing Speaking/ebooks |
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2007-09-10 |
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Making a purchase is an emotional activity. When browsing among a number of sale items, most people will most often choose the product that makes them feel the best. How you feel about something is an emotional response. Some words or phrases cater to these emotional needs more than others. Sitting on that sofa is so comfortable and cozy. The car you are considering will impress the neighbors. That item for the home looks just perfect with your surroundings. People buy things to satisfy their emotional needs and make them feel good. By using emotional power words in your titles, ads, emails, and sales pages you will entice more people to buy your product. As proof of this, from which ad below would you prefer to make a purchase? Ad 1) Sale, sale, sale! Free bonus – today only! Buy 1 tube of XYZ Skin Cream, get 1 FREE! Rub it in and you can feel it releasing all the tension in your body. Makes you feel so relaxed, you’ll think you just had a massage! Fast delivery, Free shipping! Your complete Satisfaction Guaranteed or your money back – no questions asked! Ad 2) Two tubes XYZ Skin Cream – no charge to ship. Both of these ads are selling the same thing. But, if you are like most people, you would prefer to buy from ad number 1. In that ad, all of the key words from the list below are used. Try using some of these words in your ads, sales pages, and emails and watch your sales increase! 1. Use the word "fast". People like immediate gratification and want fast results, fast delivery, fast ordering, etc. We value our time more than our money. 2. Use the word "discount/sale " in your ad. People like bargains and are more inclined to buy something on sale. Using a time limit on your sale (today only) makes people more inclined to buy it now. 3. Use the word "you/your" in your ad. Design your ad in a normal conversational tone. People will subconsciously believe that you are talking directly to them. It makes them feel important and more inclined to buy. Please excuse me now; I have to finish up here. You see, I saw an ad for this new XYZ Skin Cream that I’ve just GOT to order... DEVELOP YOUR OWN PRODUCT AND MAKE BIG MONEY! CREATE YOUR OWN EBOOK IN 3 EASY STEPS! Order NOW for your FREE BONUS! Visit http://www.milliondollararticle.com/ezebook.html NOW! For free downloads and information on making money with articles, go to: http://www.milliondollararticle.com We offer tons of information on generating income by writing articles. Visit us today!
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Kenneth Anczerewicz |
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Self Improvement/Self Improvement |
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2008-01-11 |
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Copyright (c) 2008 Kenneth Anczerewicz Science has shown that your command of practical words is the fastest way to better friendships, a better career, and general enrichment. But how do you recognize "success words"? You can win success and popularity by developing a treasury of vital, practical words, arranged for every important type of conversation and activity. In English, we assume that the average educated American knows common words. Now you want a superior vocabulary. But you don't want to waste your time learning words that are not vital to your success. So you first need to master "success words" before you learn lesser-used words." The famous psychologist, Dr. George Crane, said, "Appreciative words are the most powerful force for good will on earth." Psychologists know that sincere compliments appreciation, which is a form of love mean as much to people as food, work, and the other essentials of normal, happy living. So here is one of your most important opportunities for gaining the good will that is necessary for a successful career, marriage, and for friendships, as well as the satisfaction that comes from being helpful. If it is left to chance, most of us never master this basic vocabulary for successful living. When you take possession of a rich vocabulary, with the power and insight that it gives, you will emerge a more able, more understanding, more important person. The successful people in your field, the leaders in your community and in the world, almost always have vocabularies that are more powerful and more exact than yours. Notice the words that they use for complimenting, influencing, discussing, enthusing, or understanding. Science has discovered that a top-notch vocabulary is the one ability that successful people share. key words have allowed these people to have success. Lack of important words can keep you from success. Until you speak, people don't form a definite opinion of you. They are waiting for you to say something. But when you speak, either at work or socially, people instantly begin to react and rate you in the achievement and popularity categories of their minds. They begin to decide whether to like you or dislike you, whether to help you or ignore you. And the total of all the words that you speak, and all the impressions that you make, decides in large measure how successful your life will be. Is your vocabulary commonplace and hence dull and unconvincing? Do you depend on words that are threadbare, like an old garment that should have been thrown out years ago? You most likely would lose respect for people dressed in dirty clothes. Then how can you expect to get ahead with a moth-eaten vocabulary? Start developing a list of complimentary (success) words to draw from? For the success of your compliments is limited by your vocabulary. If the only verbal bouquets that you can give are "nice" and "terrific," you are not doing an effective job of building good will for yourself, or satisfaction for others.
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Keji Giwa |
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Careers/careers |
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2007-02-23 |
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n all my years of selling and marketing a product, I have come to realise that using words that emphasizes or complements your service, proposal or product can go a long way. For example: “By joining your organisation, I am in a strong position to make a major difference in a positive way by lavishly dedicating my proven skills, talents, qualification and experience to the ever challenging environment presented by the industry. I am not only confident in my potential to influence my team and department remarkably, I also intend on being part of a sensational history as you continue to pioneer the future of this industry.” You can have this for free; change it into your own language and style. Can you do the same? I bet you can! I’ll teach you. Power words or phrases are what you call a sort of catalyst that solidifies the point you are trying to make. Its major aim is to gain the interest of the prospect and captivate them with curiosity, admiration, excitement and a need to know more. Your use of power words should be calculating, careful and deliberate. You need to have a purpose for using it. Don’t just use a word because it sounds good or makes you sound intellectual. It never works. Every great speaker knows words have the power to entice, persuade and motivate people into a specific course of action. The question is, what course of action are you trying to create in a person. Where do you want the conversation to lead to. If there is anything you take from this article today, it is the fact that you must always start with the end in mind. You don’t wake up in the morning to go to work without knowing where your place of work is. You don’t go for an interview with out knowing where your interview will take place. What more of the conversation you have with an interviewer. Learn to start with the end in mind. What is the main aim of a major job interview? To get offered the job right? How do you intend getting the job. By selling your skills, talents, experience, achievements and qualifications directly to the need of the prospective employer and making sure you build a great rapport with the Employer. This is the end result of going for an interview. Great!! Now what power words or phrases do I need to use in order to attract, gain interest and convince the prospective employer that I am right for the job. This is where you need to know what your key features are: (strengths and raw talents) This could be: organisation skills, motivation skills, analytical skills, interpersonal skills etc Then you need to know how you have used these features. That is, it’s advantages. This does not have to be work related. Have you ever organised a meal out with friends, engaged in debates and triumphed? Once you have all of this, then you need to know how these features can benefit the employer by directly relating it to the specific requirements of the prospective employer. By knowing all of these, you can then look at a least of power phrases and power words, select the ones that best edify your features and it’s benefits. Want an example? I might as well! "I am a highly motivated individual with excellent organisational skills, which has been successfully demonstrated time and time again in my personal life and at work. For example, when an event needs to be organised and managed, I am always chosen by friends to organise it because of my quick ability to get things done, energise, mobilise and motivate people in order to achieve a specific goal." You will see that from the above statement, the two features here are: Motivation, Management and Organisation They are also backed by power words and power phrases such as: Highly, excellent, successful, quick, time and time again, quick, energise, mobilise, and achieve a specific goal I hope you can now effectively use power words and phrases effectively and productively. Below are a few more examples: • I am confident that I can make a positive contribution to your company/organization. • IBM’s use of real time data analysis is of a major particular interest to me because • I have not come across a company with a management trainee scheme as unique and as practical as yours. • With my experience, qualification and proven record of achievement, I am convinced beyond all reasonable doubt that working for a company like yours will further amplify my true potentials which will be dedicated to contributing to the continual growth of this department. • I would like the opportunity to further discuss my qualifications with you in an interview scheduled at your convenience. www.careerinsights.tv
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Stan Swanson |
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Arts Entertainment/Music |
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2008-05-04 |
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All songwriters struggle with their lyrics to their songs from time to time. It's one of the "hazards" of the trade. And many times we settle for words that aren't what we mean or don't carry enough punch. Even songwriters whose strength is their lyrics don't always take the proper amount of time to choose their words carefully. The solution to this problem is to use words I call " power words". These are words that instantly paint a picture the moment you hear them. They are words that demand your attention and make you sit up and take notice. They are the words that make your song more than just ordinary. And isn't that what we all strive for? Power words are words that are meant to inspire whether it is the songwriter coaxing the muse out of the closet or the listener placing a new release in the CD player. They are the words that make your song stand out from the pack. (Of course, this applies to other styles of writing as well whether you write poetry, fiction or even non-fiction. There is always a place for power words in any writing style.) Power words convey strength and character. They are usually nouns, but can also be adjectives or adverbs. If you were using power words to describe a person, these would be words like radiant, robust, dashing, charming and charismatic. Power words, however, don't need to be positive words. Descriptive words like monster, shocking, gruesome and hellish are also power words. Words like "beautiful" or "ugly" aren't power words in my dictionary of songwriting definitions. Which sounds better: "she's beautiful" or "she's enchanting"? Enchanting, of course, is a much better choice. It says so much more. And "he's grungy" or "he's grotesque" is more powerful than "he's ugly". A good definition of a " power word" is a word that when written, read, spoken or heard immediately suggests something extraordinary. They are words that startle or inspire or make you vividly see something. Magic, for example, is a power word. When you hear the word it is like, well... "magic". No doubt about it. A word like refrigerator is not a power word. Castle, crystal, heaven, hurricane, guillotine and vagabond are all power words. Lawnmower, microwave, garage, doorknob and pencil are not. See the difference? Now I'm not saying you couldn't write a song about a lawnmower or a pencil, but they certainly aren't power words. Fill your songs (or your poetry or short story or novel) with power words and good, original metaphors. Paint images as if you were an artist putting brush to canvas. You are not simply picking words at random. You are painting with words. Don't settle for a two dollar word when there's a hundred dollar gem waiting for you to discover it. You can also use power words in a free association exercise to create your next song. It's simple. Take a blank sheet of paper and jot down several power words at random around the page. Next add a few solid, descriptive verbs. (By this we mean to use verbs like "soar" instead of "fly" or "screamed" in place of "said".) Add a few adjectives and/or adverbs on the page and, presto, you have the beginnings of your next song. Take a good look at the sheet of paper and draw connecting lines between words that seem to go together. You might be surprised at what you can come up with using this simple exercise. Power words are the foundation for your songs. Use them as much as you can. Make them part of your title and/or hook so that your song gets noticed. Read through your finished lyrics and replace weak words. Don't be afraid to use a thesaurus. It's not against the rules of songwriting. After all, there are no rules in songwriting! Sit down with pen in hand and create your own " power word" list. It doesn't matter if you're trying to write a song or not. Keep these words and ideas in your notebook. If you don't have a notebook, you should. Keep it handy at all times. You never know when you might require a title or hook for a song you'll be creating weeks, months or even years from now. ( Power words also make great names for bands, musical groups or titles for your next CD!)
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Michael Lee |
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Self Improvement/Self Improvement |
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2008-03-25 |
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If you want to explore a powerful style of communication that is intended to persuade people to give their very best in any task, then you’ll be thrilled with the power persuasion technique I’m about to reveal in this article. It’s about choosing your words wisely. You can use this power persuasion technique if you want someone to get more passionate in doing his job. By using this power persuasion technique, you can make him believe that he’s doing something far greater than the actual task at hand. For example, don't tell teachers that they are teaching young kids because it's their job. That’s a lifeless statement. Instead, tell them that they are training and mentoring the future leaders of the world. Wouldn’t that make them feel that their work is very valuable? You bet! Your repairman isn't just repairing, he's saving lives from any possible electrical threats. Make him aware of that. Your chef isn't just cooking, she's eliminating hunger and satisfying taste buds. Wouldn’t that make her feel important? Absolutely! Are you becoming aware of how powerful these power persuasion techniques are? Here’s more. You can say "nicer" terms in lieu of the original “boring” or “negative” words. This will increase your likeability and can positively affect people’s emotions. Say, "sanitation engineer" instead of "garbage collector" and you'll get better service from him. Say, "We have a challenging situation at hand" instead of "We have a big problem" so you can cause less anxiety. Say, "You're getting slim" instead of "You're becoming thin" so you'll boost his self-esteem and he will see you as a nice person. Say, “You’re often late for work and you seldom finish the task on time. Is something bothering you?” instead of “You’re always late for work and you never finish your task on time!” The words “always” and “never” are often harsh and exaggerated; “often” and “seldom” are more subtle and do not convey that he is doing the irresponsible act all the time. Say, “You could have given him a chance” instead of “You should have given him a chance.” “Could have” implies that he had a choice, which could then serve as a moral to make better decisions in the future. On the other hand, “should have” attacks the ego and sounds like a forced thing to do. Using the right words is a very powerful power persuasion technique, so be careful in your choice of words. Want to get free access to covert persuasion techniques such as how to criticize others nicely, how to be a persuasive speaker, how to say "No" without hurting their feelings, and more? Go to http://www.20daypersuasion.com/secrets.htm
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10 |
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Michael Lee |
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Self Improvement/Self Improvement |
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2008-03-17 |
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If you want to explore a powerful style of communication that is intended to persuade people to give their very best in any task, then you’ll be thrilled with the power persuasion technique I’m about to reveal in this article. It’s about choosing your words wisely. You can use this power persuasion technique if you want someone to get more passionate in doing his job. By using this power persuasion technique, you can make him believe that he’s doing something far greater than the actual task at hand. For example, don't tell teachers that they are teaching young kids because it's their job. That’s a lifeless statement. Instead, tell them that they are training and mentoring the future leaders of the world. Wouldn’t that make them feel that their work is very valuable? You bet! Your repairman isn't just repairing, he's saving lives from any possible electrical threats. Make him aware of that. Your chef isn't just cooking, she's eliminating hunger and satisfying taste buds. Wouldn’t that make her feel important? Absolutely! Are you becoming aware of how powerful these power persuasion techniques are? Here’s more. You can say "nicer" terms in lieu of the original “boring” or “negative” words. This will increase your likeability and can positively affect people’s emotions. Say, "sanitation engineer" instead of "garbage collector" and you'll get better service from him. Say, "We have a challenging situation at hand" instead of "We have a big problem" so you can cause less anxiety. Say, "You're getting slim" instead of "You're becoming thin" so you'll boost his self-esteem and he will see you as a nice person. Say, “You’re often late for work and you seldom finish the task on time. Is something bothering you?” instead of “You’re always late for work and you never finish your task on time!” The words “always” and “never” are often harsh and exaggerated; “often” and “seldom” are more subtle and do not convey that he is doing the irresponsible act all the time. Say, “You could have given him a chance” instead of “You should have given him a chance.” “Could have” implies that he had a choice, which could then serve as a moral to make better decisions in the future. On the other hand, “should have” attacks the ego and sounds like a forced thing to do. Using the right words is a very powerful power persuasion technique, so be careful in your choice of words.
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11 |
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Victoria Clarkson |
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Business/Careers |
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2008-04-22 |
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Resumes are often difficult for people to write. Attempting to list your experience, qualifications and educational background all condensed into a single page can seem almost impossible. With such limited space it is important that each point listed on your resume lets your potential employer know exactly why they should consider you for the position. To achieve this, certain resume power words should be used. A power word is a term given to a verb that has been shown to give a positive effect when included on your resume. Many employers will receive dozens, sometimes hundreds of applications for any advertised position. In such cases most resumes received will be quickly scanned in order to create a short list for further consideration. You will want your resume to stand out by using strong, action oriented words and phrases that will catch any employers attention. When writing your resume it is recommended to list your details in bullet or point form with each statement beginning with a resume power word. This shows you to be an action oriented person who can communicate clearly and effectively. Below is an alphabetical listing of some resume power words you should try to include in your application. - accomplished, achieved, advised, acquired, analyzed, augmented, administered. - briefed, broadened, brought, built. - communicated, compiled, completed, conceived, conducted, conceptualized, consolidated, constructed, contracted, converted, coordinated, corrected, created. - defined, delegated, delivered, designed, developed, devised, diagnosed, directed, drafted. - effected, eliminated, endorsed, enlisted, established, evaluated, executed, expanded, expedited, explored, extended. - focused, formulated, founded. - generated, graded, guided. - handled, helped. - identified, implemented, incorporated, indexed, initiated, innovated, installed, instituted, insured, interpreted, invented, invested, issued. - learned, leased, led, listed logged. - maintained, managed, measured, mediated, monitored, motivated. - navigated, negotiated. - observed, operated, ordered, oversaw. - performed, persuaded, presented, procured, programmed, promoted, proposed, published, pursued. - qualified, questioned. - raised, rated, recommended, reconciled, recruited, redesigned, regulated, reported, represented, researched, resolved, restored, reviewed, revised. - scheduled, serviced, shaped, simplified, sorted, staffed, started, streamlined, strengthened, structured, submitted, succeeded, suggested, summarized, supervised. - tackled, targeted, taught, tested, tracked, trained, transformed, tutored. - uncovered, understood, unified, updated, upgraded, utilized. - verbalized, verified, visited. - waged weighed widened won worked wrote. It should be noted that you should not repeat the same power word or phrase over and over again within your resume. Also, you will need to choose your words and phrases carefully so that they accurately convey your key skills and qualities.
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12 |
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Paul Evans |
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Business/Business |
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2008-05-05 |
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Words hurt, heal, motivate, and aggravate. They are powerful. They control emotions and can even control a person physically. A word is worth a thousand pictures. “Come here.” Two words that move a person from there to here. “Write this down.” Three words that cause people to put words on a page. “Remember a time when you felt angry.” Seven words that can create an overload of emotions. Your words are power. Think of the number of people you have made smile by saying, “I really appreciate you.” Or the number of people you have hurt by saying, “What’s wrong with you? Can’t you do anything right?” Words possess just as much power when spoken to a crowd of a thousand as in a one on one conversation. It’s one thing to get one person excited, but impassion an entire group, and you have irresistible intensity on your side. Use your words more effectively... 1. Understand their influence. Do not use or choose your terms lightly. A wrong word can turn an audience from friends to fiends. The better you know your group the better you can tailor your terms for their benefit. You get to choose the outcome. Want the group to be charged, mad, excited, encouraged, content, or happy? You can produce any of those by using the right words in the right way. 2. Don’t be afraid to be edgy. Too many speakers are soft. You can be tough without being obnoxious, or insulting a group’s intelligence. You can humorous and still make a hard-hitting point. I got in at 1 a.m. last night after spending two days speaking to 1,500 people. Get this – all the reviews came back at the top level, and I was tough on the folks. Several came up and said, “You’re not afraid to tell it like it is!” The words I chose challenged the group without breaking them. What about your words? Do you toss them out lightly, or with precision power? Your words can change lives and influence millions. Choose and use them well.
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13 |
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Azmi Adnan |
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Self Improvement/self help |
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2007-11-08 |
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In the universe, there are two great forces at work. We know them as good and evil or positive and negative. They are two powerful forces in their own right. In similar fashion, there are positive words and negative words, each causing opposite reactions when used by humans. We all know how positive words can make us feel good and inspire us, and how negative words can bring us down and led us to pain, anger or sadness. We have seen how positive words bring people together, build nations and how negative words destroy friendships, start wars, etc. Positive words and negative words work the opposites and they affect how the law of attraction manifests our thoughts. How do we lift up a disheartened person? Definitely with positive words. We don't use negative words to lift someone's spirit up. Our mind works in the same manner. Positive words are food for the mind and they work magic. They send out strong vibrations to make our wishes a reality. Great self-development gurus use positive words to inspire and motivate people to reach their goals. When we use negative words like "can't", "impossible", "maybe", "if", "whatever", the mind will register a negative tone and the vibrations that we get is minimal, if any. When we use positive words like "for the good of all", "I can", "I will", "thank you", and "I love you" in our daily life, we become creative and magnetic. Our mind vibrates and sends out positive waves to the universe. When we greet someone with "Good morning", the feeling resonates and affects the other person. Such is the power of positive words. Negative words are like poison. They will wear us down. Negative word is a rejection. Just like in ordinary lives they can break a relationship and they can also do the same with our mind, cutting off our receiving power and negate us. To work the law of attraction, we have to get rid of negativity and start to think and speak differently. To explain in an analogy, negative words are like cholesterol in the blood stream. They hang on to the artery walls and slow down the flow of blood. In the end, we develop health problems like hypertension, which will lead to other complications. We have to get rid of this cholesterol in order to survive and lead a healthy and meaningful life. But unlike bad cholesterol, negative words are easy to get rid of. Just don't use them! Keeping negative words in our vocabulary is toxin for the mind, for when we start to send our thoughts to the universe, our vibrations get hindered by the presence of these negative words, and as a result we get very weak vibrations. People who use the law of attraction but refuse to get rid of the negativity in their thoughts end up with frustration and blame that the law doesn't work for them. We can't make the law work unless we get rid of that stockpile of negativity from our vocabulary. That is the reason why when we are angry, the sooner the anger is released, the lighter we feel in our heads with a great sense of satisfaction. That is our subconscious telling us we have disposed off what is just excess baggage in our heads. We have to regurgitate all those negative words out of our system. From today onwards, let us only use beautiful and positive words. The English language has plenty of them. Get rid of the feelings of hatred, jealousy, bad vibes that we have of others. They are not necessary and they just wear us down. They are just clutter in the brain and block our access to work the law of attraction. With positive words and positive thoughts, the vibrations that we send with our thoughts will get quality manifestations and quality results.
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14 |
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abagaile odalis |
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Society/Society |
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2007-12-13 |
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Communicating effectively can be a difficult thing to accomplish. A lot of times, people use words incorrectly which causes a lot of hurt feeling. We need to keep in mind that words can act as weapons as well as a form of communication. The problem with using words as weapons is that it is difficult to treat the wounds of someone who is hurt by your words. Being attacked by words can really change you forever. It can cause you to stop believing in things and will definitely change your outlook on life. As humans, we live to hear the words that people say. We base our ideals, our self judgements and our lives around the words that are spoken to us on a daily basis. We cannot ignore what the meanings of the words spoken to us are saying. It is words that have the power to change lives. This can be done in two ways: the positive and the negative. Words can affect you negatively. This can be done when someone falsely accuses you of something. It can be done when someone says something about you that is not so nice. Once these things occur, it is very difficult to regain ones credibility. Words said in a negative way can shatter your integrity. It is this credibility and integrity that is difficulty to regain once it is lost. Think about the last time you said something horrible to someone. Do you remember the look on their face? Do you remember how you felt at the time? Think about the last time someone said something terrible to you. Do you remember how you felt? Do you remember how it affected you for the rest of the day, week or even year? Negative words affect everyone differently. Words can also affect you positively. Used in the right way, the strong meaning of words will always be remembered. This can be as simple as a “thank you” or an “I love you”. This can be as complicated as the spirit rousing speech. All you need to hear to have a good day is a few words. It is the words of encouragement that will keep you going when the going gets tough. Every aspect of every relationship is based on words. What you say and how you say it will have a profound effect on even the smallest child. Words are the final act of communication. It is what everyone remembers. If you speak out of hate this is what is going to be remembered. If you speak out of love and encouragement, this is what is remembered. Words can really affect everyone in everything that they do. So remember to stop and think before opening up your mouth to speak.
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15 |
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Ann Stewart |
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Self Improvement/advice |
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2007-11-09 |
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With the tongue we bless God and curse men. "Out of the same mouth proceedeth blessing and cursing. My brethren, these things ought not to so be." (Jas. 3: 9 - 10) What does that mean, really? It's understandable that we should not curse our fellow men. Yet, whenever you utter a negative word in jest, such as: “You’re crazy,” it can unwittingly offend the recipient and become a curse. Jesus Christ is the Word and He dwelt among us (John 1: 1 - 5) He created everything by His Word and then He took on the flesh and nature of man, in essence making His Words audible to mankind. There was no idle word spoken by Him. Every Word that proceeded out of His mouth was specifically sent to do something. He spoke healing, deliverance, teaching about the Kingdom of God and compassion. To those who honor the Word of God, the words become life! To those who sought to kill Him, Jesus said: "My word has no place in you. I speak that which I have seen with my Father; and ye do that which ye have seen with you father." (Elsewhere he amplifies: your father the devil) (John 8: 37 - 38) Those are sobering words! It makes you realize that, unless you are completely and constantly enwrapped in the Word of God, the words you speak are not those that you hear Him speaking to you. O.K., although you're not of the world, you're in it and influenced by it. The most important fact is that when Jesus spoke the universe into existence, it was so. When He spoke healing, it was done. Everything He said came to pass! "So shall my Word be that goeth forth out of my mouth: it shall not return unto me void, but it shall accomplish that which I please, and it shall prosper in the thing whereto I sent it." (Isa. 56: 11) Likewise, everything you and I say will come to pass! In other words, your words are spiritual containers of power. No matter what you say, there is a degree of power in it. The degree depends on the faith you put behind the words. If you speak healing, soothing, comforting, loving words they will accomplish what you are believing for. Conversely, when you speak negative words of unbelief, doom, despondency and fear, and you believe it, they will come to pass! Therefore, be careful when you feel like giving someone a piece of your mind! Likewise, speak good things and health over yourself. Don't think you are going to get the flu just because it's the season for it or everyone around you has it! Speak healing Scripture verses over yourself and your loved ones, apply a good dose of faith to it, thank the Lord for his Word that says: "Beloved, I wish above all things that thou mayest prosper and be in health, even as thy soul prospereth." (3 John 2) Be mindful of the fact that good thoughts produce good words that, in turn, produce good fruit: "A good man out of the good treasure of his heart bringeth forth that which is good; and an evil man out of the evil treasure of his heart bringeth forth that which is evil; for of the abundance of the heart his mouth speaketh." (Luke 6: 45) and: “Every idle word that men shall speak, they shall give account thereof in the day of judgment. For by thy words thou shalt be justified, and by thy words thou shalt be condemned.” (Mat. 12: 36 – 37) Be encouraged! You can really make miracles happen by speaking the Word of God in faith over every situation in your life! Whenever you notice yourself going off on a tangent and speaking negative words, it’s O.K. Tell the Lord you’re sorry and keep on practicing to speak Life over yourself and others. God is good and ready to forgive! “There is therefore now no condemnation to them which are in Christ Jesus, who walk not after the flesh, but after the Spirit.” (Rom 8: 1) It’s food to start the day praying: "Let the words of my mouth, and the meditation of my heart, be acceptable in thy sight, O Lord, my strength, and my redeemer." (Ps. 19: 14)
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16 |
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Kevin Sinclair |
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Self Improvement/advice |
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2007-12-22 |
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Even though they might seem relatively innocuous, our words and thoughts do, indeed, have a lot of power and in fact determine what our own reality is. We are not the first to recognize this fact. In fact, wise people throughout the ages have seen just how prevalent this is. For example, William Blake, the poet, said, "We become what we behold." The Buddha himself said, "With our thoughts we make our world." These are just two of the wise minds that have seen this process evidence in action. What words to use, then, that can create this kind of power? Let's take the often used phrase, "Yes, but." In effect, what you are doing is trying to overcome someone else's opinion by suppressing it. In effect, what you have just done is completely discounted their opinion with the word "but." If you are someone who does this often (or even occasionally), it really blocks you from being able to communicate effectively with other people, and is also not particularly fair to that person. If you would not use this, you could simply acknowledge the other person's point of view and send the message that although you might not agree with the other person's point of view, you still allow the other person his or her full power. In other words, you don't want to disempower anyone else even if you disagree with his or her idea. You can overcome this by saying, "Yes, and" instead of, "Yes, but." The word "and" is inclusive, and allows for both opinions to be present and equally valid. It also allows for much more open communication to flow, instead of blocking it. Your self-talk, too, can be either and powering or disempowering. For example, do you say to yourself a lot of the time that you "must" or "have to" do something? This indicates that you think you have no choice in the matter, when, of course, you do. This type of self-talk disempowers you. If you listen to others talk, you sometimes also can sense this feeling of disempowerment in them. If you want to change this self talk so that you realize you have a choice in the matter and thus to empower yourself, first, keep track of how often you say the words "should" or "must." These usually instill feelings of guilt or obligation, and thus some this empowerment to a least some extent. Other more general words that also hinder communication are "never," "forever," and "always." First of all, it is rarely true that something is "always" or "never" true. There are almost always exceptions. Therefore, if you or someone else is using the words "never" or "always," you are generalizing and not truly handling the matter at hand in reality. For better communication, avoid this type of generalization when you speak with someone. Another word it's usually good to avoid if you can is "try." Of course, if you don't know whether or not you can do something, then you are going to "try" to do something. You won't know whether you can are or not until you try something if you haven't attempted it before. However, for communication situations, it's usually best to avoid this word because if you say you are going to "try" to get a task done for someone, you are not committing yourself to it. Therefore, you should say you either can or cannot do it. By stating whether or not you can firmly, you commit yourself to an answer one way or the other. The more careful you are with the words and phrases used, the better your communication can be. You'll find that just a little attention to these areas will greatly enhance your communications with others and may even transform your relationships in general. Watch and see what happens. You just might be amazed.
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17 |
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Jomark |
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Business/Advertising |
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2007-09-18 |
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Whether you realize it or not, making a purchase is an emotional activity. When you browse among a number of sale items, most people will choose the product that makes them feel the best. The key word is FEEL. The way you feel is an emotion. A few examples of emotional responses are: happy, sad, cozy, secure, etc. An item for the home might be purchased because it matches the surroundings perfectly and brightens the room (it makes you feel cheerful). Sitting on that sofa is so comfortable and cozy (secure). The car you are considering will impress the neighbors (proud). People buy things to satisfy their emotional needs. Some words or phrases cater to these emotional needs more than others. Use these emotional trigger words in your titles, ads, emails, and sales pages to encourage people to buy. As proof, from which ad below would you prefer to purchase: Ad 1) Sale, sale, sale! Free bonus – today only! Get a brand new XYZ Fishing Rod. Buy today and get our exclusive important fishing guide – Who’s catching What and Where. This handy guide is included Absolutely FREE! Easy Low Payment, Free shipping, Fast delivery! Your complete Satisfaction Guaranteed or your money back – no questions asked! Ad 2) XYZ Fishing rod with fishing pamphlet – no charge to ship. Both of these ads are selling the same thing. But, if you were like most people, you would prefer to buy from ad number 1. In that ad, all of the key words in the list below are used. Try using some of these words in your ads, sales pages, and emails and watch your sales increase! 1. Use the word "important" in your ad. People want important information that could change their life. 2. Use the word "guaranteed". It is reassuring to know that they are not risking their money buying a product that they won't like. They like to have some recourse if they are not happy. 3. Use the word "fast". People like immediate gratification and want fast results, fast delivery, fast ordering, etc. We value our time more than our money. 4. Use the word "easy" in your ad. We like things that are not difficult. People like easy methods, easy instructions, easy to use, easy payments, etc. 5. Use the word "free" in your ad. Everybody likes a free incentive to do business with you. Offer free ebooks, downloads, reports, etc. Please excuse me now; I have to finish up here. You see, I saw an ad for one of those new XYZ Fishing Rods that I’ve just GOT to order...
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18 |
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Michael Lee |
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Self Improvement/Self Improvement |
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2008-03-18 |
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If you want to explore a powerful style of communication that is intended to persuade people to give their very best in any task, then you’ll be thrilled with the covert persuasion technique I’m about to reveal in this article. It’s about choosing your words wisely. You can use this covert persuasion technique if you want someone to get more passionate in doing his job. By using this covert persuasion technique, you can make him believe that he’s doing something far greater than the actual task at hand. For example, don't tell teachers that they are teaching young kids because it's their job. That’s a lifeless statement. Instead, tell them that they are training and mentoring the future leaders of the world. Wouldn’t that make them feel that their work is very valuable? You bet! Your repairman isn't just repairing, he's saving lives from any possible electrical threats. Make him aware of that. Your chef isn't just cooking, she's eliminating hunger and satisfying taste buds. Wouldn’t that make her feel important? Absolutely! Are you becoming aware of how powerful these covert persuasion techniques are? Here’s more. You can say "nicer" terms in lieu of the original “boring” or “negative” words. This will increase your likeability and can positively affect people’s emotions. Say, "sanitation engineer" instead of "garbage collector" and you'll get better service from him. Say, "We have a challenging situation at hand" instead of "We have a big problem" so you can cause less anxiety. Say, "You're getting slim" instead of "You're becoming thin" so you'll boost his self-esteem and he will see you as a nice person. Say, “You’re often late for work and you seldom finish the task on time. Is something bothering you?” instead of “You’re always late for work and you never finish your task on time!” The words “always” and “never” are often harsh and exaggerated; “often” and “seldom” are more subtle and do not convey that he is doing the irresponsible act all the time. Say, “You could have given him a chance” instead of “You should have given him a chance.” “Could have” implies that he had a choice, which could then serve as a moral to make better decisions in the future. On the other hand, “should have” attacks the ego and sounds like a forced thing to do. Using the right words is a very powerful covert persuasion technique, so be careful in your choice of words.
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19 |
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Judy Braley |
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Self Improvement/advice |
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2007-06-12 |
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"I aspire to inspire before I expire." Kinky Friedman In a town not far from me, a group of four town office employees were fired from their jobs for gossiping because they referred to the town administrator in derogatory terms and discussed a rumor that he was having an affair with another female employee. This incident served to remind me of the power of words. Words are so much more than just a group of letters or sounds that come out of our mouths. Words, especially those filled with feeling or emotion, have energy--energy that can lift us up or cut us down. Impassioned speech can truly inspire us, while words that are used in a derogatory manner or to spread a false rumor carry negative energy to all who hear them. To know the power of words, try to think back to your childhood and recall a time that someone said something to you that you've carried with you ever since. Was it positive or negative? I can remember being about 13 when my favorite aunt scolded me for eating too much and she used a judgmental voice to tell me I was going to get fat. (She was no slender reed herself!) For some reason this has always stayed in my memory while much more cruel things said to me by others have not - maybe because I didn't expect her criticism. These were words filled with a negative emotion which transformed into a tiny piece of pain that I've carried as a memory ever since. The words no longer hurt me, but at the same time, I won't ever forget them. It's important for us to keep in mind the power of speech to both inspire and inflict pain. We need to be aware of the things that come out of our mouths, to think about the words before we say them. This is especially true for parents because of how impressionable the mind of a child is. But as the incident mentioned at the start of this article points out, it is important in any environment including work. So what can you do to help monitor your speech and choose your words more carefully? One technique is before you make a comment to or about someone, ask yourself the following three questions: 1) Is this true? 2) Is this kind? and 3) Is this necessary to say? These questions can help you analyze what you're going to say before it slips out of your mouth and hurts someone unnecessarily. Using these questions does not mean that you never say something that is unkind, untrue, or unnecessary. But it does mean that you will have thought about it first. Telling your spouse that you no longer love them may not be kind, but if it's true, it may be necessary. But gossiping to a co-worker that the boss is having an affair is probably unnecessary, unkind, and possibly untrue. Using these questions gives us all a chance to think for just a moment before we speak. Our world is full of untrue, unkind and unnecessary words that are constantly doing damage. And if we take a moment to consider our speech, we may find it possible to change what we say to carry a more positive energy - maybe we can even inspire someone!
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20 |
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Sandy Reed |
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Business/Business |
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2008-05-04 |
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The power of the word is real whether or not you are conscious of it. Your own words are the bricks and mortar of the dreams you want to realize. Behind every word flows energy. Sonia Choquette One of the most profound powers we have, in our business or personal life, is the power of speech. The way we talk to people, and ourselves, shapes our relationships; and these relationships shape our world. When you speak to someone in a gentle, loving tone of voice, you will most likely receive a gentle, loving response – and build a relationship of caring and trust. When you talk to someone in a condescending manner, being sarcastic, hateful, or just plain nasty, you will probably get back the same. I had an experience recently with the latter situation. I'm in the process of setting up a new blog in WordPress for Inner Clarity. I chose a web hosting company based on a recommendation from another coach. This whole blog scenario and its set-up is new to me, so I've been getting a lot of mental exercise learning about cpanel, Fantastico, and MySQL, etc. Sounds like a foreign language, doesn't it? I've been working my way through the steps of learning this new language, so I can create my blog, without much support except online documentation. When I had questions for my new web hosting company, I expected help – not ridicule. In the beginning they were somewhat helpful, but obviously irritated about my lack of experience. As time went on, and other issues came up, they became downright condescending in our email communications. Every day I dreaded having to contact them about any questions or concerns I might have encountered. This whole situation came to a climactic end when I asked them to make a change in my domain name set-up. As a result of the change they made, I lost all the work I had already entered into WordPress. They didn't inform me at any time that this was a possibility. Nonetheless, they managed to make it appear that the loss of data was my own fault, and had nothing to do with the changes they made. It seemed that the words they used and the tone of their emails were geared towards making me feel inadequate and ignorant - and they succeeded! While their evaluation of my skill level, at that point, may have been accurate, that is certainly not the way to keep customers – not to mention get referrals. It became crystal clear that this was not a company I wanted to deal with on an ongoing basis, so I cancelled my account with them. My only regret is that I didn't cancel it sooner… What's the point of this story? If you want to build a successful business, be aware of the impact your words have on your customers and the people who support you. If you're trying to irritate your clients so they'll move on, then the condescending, sarcastic words and tone of voice may be appropriate. But if you want to have happy customers and support people, you probably want to take a different tactic. Here are 3 tips for choosing the right words to fit your situation. 1. Use the "positivity sandwich". When you have a need to correct someone, express disappointment, or give feedback, use the "positivity sandwich". This is a term coined by Dale Carnegie; author of the classic "How to Win Friends and Influence People". This concept operates on the basic premise that you can tell anyone anything if you sandwich it between two positive statements. When using the positivity sandwich, the ACT with Tact approach may be helpful. ACT is an acronym for Appreciate, Correct (or Communicate), and Thank. In the book by Linda Kavelin Popov, "A Pace of Grace", she writes about the ACT with Tact approach for giving feedback about sensitive situations. Here's an example. My ex-web hosting company could have said something like, "I appreciate and understand you're trying to learn something new. Why don't you try doing it this way? We value your business". Can you imagine what a different relationship we would have had! 2. Use the "Would you be willing" approach. When there's something you want, but don't quite know how to get it without offending the other person and starting an argument, try asking them "would you be willing to…" This is an approach used by Marshall Rosenburg, in his enlightening work on Nonviolent Communication. When you use this gentle approach to a sensitive situation, it shows you are caring and considerate of the other person's feelings and whatever may be going on in their life. In this way, you can ask for what you want without criticizing, condemning, or complaining. Just be sure you're using a tone of voice that says you're being sincere in your request. 3. What do you say when you talk to yourself? You tend to show the world the feelings you have inside of you. If you're being critical and condemning yourself on a regular basis, it's tough to be in a state of graciousness to others. The solution to self-criticism is to catch yourself when that internal critic takes over, STOP it in its tracks, and instead look for things you have done right – things that you can appreciate about yourself. Elevate your negative self-talk to, "I know how to do this", or "I'm clear about the next logical step to take", or "I know I can figure out how to….", etc. We all have our unique approaches to life. Just because your internal guidance led you to do something a particular way, and someone else did it differently, doesn't mean you were wrong. It just means you're different. We need different viewpoints and creations in this world. Be willing to give up the self-criticism and celebrate your uniqueness. Don't get hung up on the "good opinion of others". Here's a wonderful quote that expresses the beauty of diversity. "You don't get harmony when everyone sings the same note." - Doug Floyd The power of your words, whether external or internal, shapes your world and carries over into your physical and emotional state of being. Your internal critic may be replaying those critical and condemning words you heard as a child. These are the words you came to believe because other people were describing you to you, and we tend to believe other people more than we believe ourselves – especially as a small child. You can learn to replace these hurtful words with words of love and support for yourself. If you're having a challenge in your life, whether it is health, finances, personal, or business; look to see if your words are supporting or hindering your progress towards your goals. You may find the answer to your challenges just by listening to what you say when you talk to yourself.
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